The role
Neon Link places public records specialists with US background screening companies and consumer reporting agencies that run criminal and civil record searches for employers. For each person in an order you'll search US county, statewide and federal court records, sex offender registries and watchlists, match every record to the right person on name, date of birth and other identifiers, read the charges and dispositions, and decide under the client's rules what is reportable and what never leaves the file. Most of the shift is online research and data entry in county court portals, PACER, the client's screening platform and Google Workspace or Microsoft Office, with some calls and emails to US court clerks when an online record is missing a detail.
It matters because your call affects whether someone gets hired, so accuracy is the whole job and a guess is worse than a question. Every search becomes part of a consumer report under the Fair Credit Reporting Act (FCRA), the US law that requires background checks to be accurate, limits what can be reported and gives people the right to dispute what's wrong, so everything you touch is confidential consumer data. You don't need background screening experience to apply; the right person learns FCRA basics, US court terms and the client's reporting rules in training. People do well here when they read closely, follow a rule set exactly and raise a hand the moment something doesn't line up.
Day to day you'll take direction from the client's research or operations lead, as part of their team, with Neon Link behind you. Before your first live search you're trained on the client's screening platform, court sources, reporting matrix and escalation path.
What you'll do
- Run county criminal searches in the jurisdictions on each subject's address history, statewide searches where the state offers them, and federal district court searches through PACER, covering the names, aliases and years each order calls for
- Run sex offender registry searches through the state registries and the National Sex Offender Public Website (NSOPW), and watchlist checks such as the OFAC sanctions list, and confirm every possible hit against the subject's identifiers before it's reported
- Match every record to the right subject using full name, aliases and maiden names, date of birth and any other identifiers the court shows, such as a middle name, address or partial Social Security number, and clear what doesn't match as a non-match with the reason written down
- Read each disposition correctly, whether convicted, dismissed, nolle prosequi, deferred adjudication, adjudication withheld, diversion, pending, sealed or expunged; classify each charge as a felony, misdemeanor or infraction; and capture the case number, filing date, disposition date and sentence exactly as the court shows them
- Apply FCRA rules, including the seven year limit on reporting most records that didn't end in a conviction, state reporting limits and the client's reporting matrix, to decide what is reportable and what stays out of the report
- Enter results into the client's screening platform with clean, consistent, audit ready wording, and keep each order's status current so the client's team knows what's pending and why
- Call or email county court clerks during US court hours when an online record is missing a date of birth, disposition or sentence, log the clerk, the date and what they confirmed, and send the search to an onsite court researcher when a county has no public online access
- Flag discrepancies, possible identity conflicts and anything ambiguous, and escalate with the record, the identifiers and your question already written up instead of guessing
- Support reinvestigations when a consumer disputes a result: pull the source record again, recheck the identifiers and document what you found so the client can answer the dispute on time
- Handle consumer data under the client's security rules: no screenshots, no personal devices, nothing leaves the secure workspace
What success looks like
- Accuracy on the client's quality audits, with every reported record matched on its identifiers before release
- Your queue cleared inside the client's turnaround targets, with no aged order left without a documented reason and a next step
- A steady search pace once you're through training, with targets set with the client from the mix of jurisdictions and search types
- Escalations and clerk call notes specific enough that a reviewer can decide without going back to the source
What you bring
- 1 or more years of research, data entry or back office work for a US account where your accuracy was audited, such as background screening, public records or court research, legal process outsourcing, insurance or claims processing, or compliance review
- Call center work alone doesn't count for this role, and neither does employment or education verification without court records research
- Strong web research: you can find your way around an unfamiliar county court portal, search it by name and date of birth, read the case index and docket, and move between browser windows, the screening platform and your notes without losing your place
- Sharp attention to detail with names, dates of birth and case numbers, and the reading comprehension to learn US court terms and abbreviations, hold a rule set in your head and apply it the same way every time
- Comfortable making judgment calls inside written guidelines, and just as comfortable saying you're not sure
- Type at least 45 words per minute with high accuracy, and solid with Google Workspace or Microsoft Office, including Google Sheets or Excel
- Able to work independently through a queue for a full shift without losing focus
- Careful with consumer report data: you understand that one wrong match can cost someone a job offer, you keep names, dates of birth and Social Security numbers inside the client's systems, and you'll sign a confidentiality agreement and pass a background check, including a current NBI clearance
- Clear written English for case notes and results that clients and sometimes lawyers read, and clear spoken English for calls with US court clerks
- Able to work US business hours, a night shift that starts between 8pm and 1am Philippine time depending on the client's US time zone and the time of year, and to hold that schedule long term
- Education: high school or senior high school graduate at minimum, the norm for this work in US background screening; any bachelor's degree preferred, not required, and careful reading matters more than the diploma
Nice to have
- Background screening, consumer reporting agency, public records or court research experience for a US company, including county, statewide or federal searches
- Hands-on with a background screening platform such as TazWorks or Accio Data, or with PACER, statewide court portals and sex offender registries
- Familiarity with FCRA, ban the box or clean slate laws, or state specific reporting limits
- Paralegal, legal research, criminology, insurance underwriting or data research background
- Experience working under strict data security rules such as ISO 27001 or SOC 2
Work setup
- Your own Windows 10 or 11 computer with a Core i5 or Ryzen 5 and 8 GB of RAM or more that runs the client's tools, plus a webcam and a noise canceling headset
- Fiber internet of at least 25 Mbps with a mobile data or second provider backup
- A UPS or generator so a brownout doesn't end your shift
- A quiet, private workspace where no one else can see your screen or overhear your calls
- Tell us your city and province when you apply; we hire across regions, so one storm or outage doesn't hit everyone at once
You'll do well here if
Reads everything twice
Never matches on name alone
Follows the rule, flags the exception
Asks rather than guesses
Comfortable with quiet focused work
Discreet by instinct
Questions applicants ask
- Is this job work from home?
- Yes. Remote, work from home, anywhere in the Philippines, no night commute.
- How much does it pay?
- PHP 34,000 to 42,000 a month (about PHP 202 to 250 an hour). About USD 540 to 670 a month at today's exchange rate. The rate already covers night hours. Pay is in Philippine pesos (PHP).
- What are the working hours?
- Monday to Friday, US business hours (night shift in the Philippines), weekends off; exact shift set with the client.
- When would I start?
- Hiring now.
- How do I apply?
- Use the form on this page: your resume, a few questions about this role, your expected pay and a short voice introduction you record on the page. A person reads every application.
- Does Neon Link charge a fee to apply?
- No. Neon Link never charges a fee to apply, test, train or start, and only contacts applicants from neonlink.ai email addresses.