Remote veterinary receptionist for phones, scheduling, reminders and records

What your Linker handles

• Answer client calls, voicemails and messages in your clinic's name and voice, and route every medical question to your veterinary team
• Book, confirm and reschedule appointments in your practice management system, and take new clients through intake with their contact details, pet details and previous clinic
• Run reminder and recall outreach by phone, text and email for vaccines, wellness visits and overdue patients, and book the visits that come back
• Send urgent and emergency calls straight to your licensed staff using your clinic's escalation script, without making the triage call themselves
• Handle records and forms: request records from previous clinics, send records to specialists, other clinics and owners, attach incoming records to the right patient, and send intake forms before the visit
• Route refill requests from owners and online pharmacies to your veterinarian for approval, and send the response once the veterinarian has decided
• Prepare pet insurance claim paperwork: send complete records and itemized invoices to insurers and owners, answer insurer records requests, and track each open claim until it closes
• Follow up on unpaid balances by phone, email and text using your script, and log every promise to pay
• Send your practice manager a short weekly summary of appointments booked, reminders sent, open insurance claims and unpaid balances

How the work is measured

What your Linker is measured on. The targets are set with you in the first week, from your volumes and your hours, and written into your statement of work.

• Response time on voicemails and client messages during the shift
• Urgent and emergency calls handed to your licensed staff right away, by your clinic's script
• Turnaround on records requests, sent complete enough that an insurer doesn't need to ask twice
• Refill requests routed to the veterinarian promptly, with nothing approved or promised before the veterinarian decides

What a team costs

Per month. 40 hours a week per Linker. No setup fee. Prices from our live rate card.

How we vet your Linker

Our recruiting team in the Philippines runs a strict screening and review of every applicant, using a process built by our founder, Dan Betthauser, from twenty years running outsourced operations across the Philippines, Costa Rica and the United States. Every Linker goes through:

• A screen of the application against your role: the work, the software and the experience you need
• A recorded spoken English sample, reviewed by our team
• A practical skills test for your work, scored in our own system
• A live video interview with our recruiting team
• An ID check and a background check: NBI clearance in the Philippines, police clearance in India and Pakistan
• A workspace check before day one: a quiet, private room, wired internet, a backup connection and a plan for power outages
• A signed confidentiality agreement before they see any of your data
• Your own interview with the finalist: nobody starts until you say yes

How it starts

1. Step 1Tell us the work: a 15 or 30 minute call with our team, or the sixty second scope on the homepage.
2. Step 2Get a written quote at the published rate, held for 30 days.
3. Step 3We recruit and screen for your work and your software, and you interview the finalist before they start.
4. Step 4Your Linker works your queue on your hours. A Neon Link manager runs the account and answers when you need them.
5. Step 5If the fit is wrong in the first 60 days, we swap them at no cost.

A good fit, and not a fit

• Clinics where the phone goes to voicemail while the front desk checks patients in
• Practices whose reminder and recall list keeps slipping because nobody has time to work it
• Practice managers who want one person who learns your clients, your veterinarians and your schedule, not a rotating pool

Open roles behind this page

We recruit for this work now. These are the live postings we hire your Linker from:

Questions owners ask

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