The role
Neon Link places experienced property management assistants with US residential property management companies. You'll answer tenant, owner and applicant calls and emails, turn maintenance requests into work orders and chase vendors until the job is done, answer leasing inquiries, book showings and collect application paperwork. You'll also send rent reminders, run move-in, move-out and renewal paperwork and prepare owner reports in the client's property management software, such as AppFolio, Buildium, Yardi, Rent Manager or Propertyware.
This is support work for the property manager: you won't approve or deny applicants, take or move rent or deposit money, decide deposit deductions, show units in person, work on site or file evictions, and any notice you prepare is reviewed and sent by the manager.
It matters because a tenant who can't reach anyone becomes a bad review or a move-out, a leak left for tomorrow becomes a ceiling repair, and an owner who gets a late report starts looking for a new manager.
Every placement works under the US Fair Housing Act, which bars treating renters differently because of race, color, religion, national origin, sex, disability or family status, and many states and cities add protections such as source of income, so every prospect gets the same answers and the same next step. People do well here when they stay warm with an upset tenant, track every open item until it's closed and know when a question belongs to the manager.
Day to day you'll take direction from the client's property manager or office manager, as part of their team, with Neon Link behind you. Before your first live call you're trained on the client's property management software, maintenance and emergency rules, scripts and approval limits.
What you'll do
- Answer tenant, owner and applicant calls, emails and portal messages in the client's name, log every conversation in the software and route what needs the manager's decision with the facts already gathered
- Triage maintenance requests by the client's emergency rules: for a gas smell, fire or active flooding you tell the tenant to get to safety and call 911 or the utility first, then dispatch the on-call vendor and alert the manager; no heat, no water or a power outage follows the client's urgent path; everything else is scheduled
- Open each work order with clear notes and photos, assign a vendor from the approved list within the manager's approval limit, get a second bid when a job runs over it, arrange access and entry notice, and follow up until the tenant confirms the job is done and the invoice matches the work
- Answer leasing inquiries with the client's listing details, send the application link, book showings or self-guided tours, and follow up with every prospect the same way
- Collect application documents, such as photo ID, proof of income and rental history, and check each file is complete before it goes to the manager, who makes every screening and approval decision
- Send rent reminders, follow up on late balances by phone, text and email from the client's scripts, log every promise to pay and approved payment plan, and flag accounts for the manager's next step; payments go through the client's portal, never through you
- Run move-ins and move-outs: send the move-in packet and utility and renters insurance reminders, schedule inspections, open turnover work orders, and draft the security deposit itemization for the manager to review and send by the state's deadline
- Track lease expirations, prepare renewal offers with the terms the manager sets, follow up on signatures, and prepare notices from the client's approved templates for the manager to review and send
- Keep tenant, owner, unit and vendor records current in the client's software, such as AppFolio, Buildium, Yardi, Rent Manager or Propertyware, including each vendor's insurance certificate and W-9 on file before the vendor is scheduled
- Prepare owner reports, rent rolls and delinquency reports for the manager's review, and send an end of shift note on what closed, what's waiting on a vendor and what's waiting on a decision
What success looks like
- Every tenant and owner message that comes in during your shift answered or routed on the response time the manager sets
- Every maintenance request triaged right, emergencies escalated on the spot, and every open work order carrying a recent, documented update to the tenant
- Every prospect given the same information and the same next step, so the leasing log would hold up to a fair housing review
- Owner reports and deposit itemizations ready for the manager's review on the dates the manager sets, with every number tied back to the software
What you bring
- 2 or more years supporting a US residential property management company, landlord or leasing office with tenant communication, maintenance coordination, leasing or rent follow-up
- US real estate sales or transaction support alone doesn't count for this role, and neither does condo or building administration for the Philippine market
- Hands-on with at least one property management system such as AppFolio, Buildium, Yardi Breeze or Voyager, Rent Manager or Propertyware; Rentvine, DoorLoop, Entrata or RealPage also count
- Working knowledge of US residential leasing: screening criteria, lease renewals, late fees and notices as the lease and state law set them, entry notice, move-in and move-out inspections, security deposit rules and turnovers
- The US Fair Housing Act in practice: no steering, no comments on neighborhoods, schools or who a unit suits, the same steps for every applicant, and accommodation requests, including assistance animals, sent to the manager without asking about a disability
- Organized across many open items at once, and comfortable on the phone with tenants, owners and vendors, including upset ones
- Careful with tenant and owner information: you keep applications, Social Security numbers, screening reports and bank details confidential and off personal devices and chat apps, as the client's rules and the Data Privacy Act require, you know a tenant screening report is a consumer report under the federal FCRA, and you'll sign a confidentiality agreement and pass a background check, including a current NBI clearance
- Clear, warm spoken and written English, for calls with US tenants, owners and vendors and for tenant emails, work order notes and owner updates
- Able to work US business hours, a night shift that starts between 8pm and 1am Philippine time depending on the client's US time zone and the time of year, and to hold that schedule long term
- Education: any bachelor's degree preferred, not required; relevant property management experience matters more
Nice to have
- Maintenance and showing tools such as Property Meld, ShowMojo or Rently, and listing tools such as RentRedi, Zillow or Apartments.com
- Accounts receivable or collections follow-up experience, including reading a tenant ledger well enough to explain a balance
- Section 8 or other housing voucher paperwork, or HOA and association management
- A business phone system such as RingCentral, Dialpad or 3CX
- Spreadsheets past the basics in Google Workspace or Microsoft 365, for owner reports and rent rolls
Work setup
- Your own Windows 10 or 11 computer with a Core i5 or Ryzen 5 and 8 GB of RAM or more that runs the client's tools, plus a webcam and a noise canceling headset
- Fiber internet of at least 25 Mbps with a mobile data or second provider backup
- A UPS or generator so a brownout doesn't end your shift
- A quiet, private workspace where tenant calls and records can't be seen or overheard
- Tell us your city and province when you apply; we hire across regions, so one storm or outage doesn't hit everyone at once
You'll do well here if
Warm with upset tenants
Calm with an emergency call
Tracks every open item
Knows what needs the manager
Treats every applicant the same
Clear, prompt written updates
Questions applicants ask
- Is this job work from home?
- Yes. Remote, work from home, anywhere in the Philippines, no night commute.
- How much does it pay?
- PHP 48,000 to 60,000 a month (about PHP 286 to 357 an hour). About USD 765 to 955 a month at today's exchange rate. The rate already covers night hours. Pay is in Philippine pesos (PHP).
- What are the working hours?
- Monday to Friday, US business hours (night shift in the Philippines), weekends off; a client with Saturday leasing hours may set a Tuesday to Saturday week, which you'll know before you accept the match; exact shift set with the client.
- When would I start?
- Hiring now.
- How do I apply?
- Use the form on this page: your resume, a few questions about this role, your expected pay and a short voice introduction you record on the page. A person reads every application.
- Does Neon Link charge a fee to apply?
- No. Neon Link never charges a fee to apply, test, train or start, and only contacts applicants from neonlink.ai email addresses.