Trucking Dispatcher / Logistics Coordinator

The role

Neon Link places experienced dispatchers and logistics coordinators full time at US trucking companies, owner operator fleets, dispatch services, freight brokers, 3PLs and last mile carriers. Depending on the client, you'll find and book loads on DAT and Truckstop, negotiate rates with brokers, plan each truck's next pickup, run check calls and ETAs, and handle the paper behind the freight: carrier packets, rate confirmations, BOLs, PODs and the invoices that go to billing or the carrier's factoring company.

You'll work in the client's TMS, such as McLeod, TMW or Rose Rocket, with ELD and tracking tools such as Samsara, Motive and MacroPoint, and most of the shift is on the phone with drivers and brokers, so this is a voice role. US dispatch desks open early, so your shift starts in the afternoon or early evening here, and you work it from home, not a dispatch floor in Lahore, Karachi or Islamabad.

It matters because a driver sitting still is money burning, a missed check call is a customer the client doesn't get back, and a missing POD holds up the invoice that pays for the fuel.

Every placement handles the client's rates, broker and customer lists and drivers' personal details under a signed confidentiality agreement, and every plan has to fit the FMCSA hours of service rules, so we look for people who keep a driver legal even when a load runs late. People do well here when they stay calm under pressure, call before they're called, and keep every document on the right load. Day to day you'll take direction from the client's owner, dispatch manager or operations manager, as part of their team, with Neon Link behind you. Before your first live load you're trained on the client's TMS, lanes, customers, rate rules and escalation path.

What you'll do

• Find and book freight on DAT, Truckstop, 123Loadboard, Amazon Relay or the client's broker portals, check a broker's authority and credit before you commit a truck, and negotiate the rate with deadhead, fuel and the next reload in mind
• Plan and assign loads across the client's trucks, keep the board balanced, and line up each driver's next pickup before the current load delivers
• Set the carrier up with new brokers by sending the carrier packet, W-9, certificate of insurance and the factoring company's notice of assignment, and check every rate confirmation before it's signed: rate, stops, appointments, accessorials, detention and TONU terms
• Run check calls and follow trucks in Samsara, Motive, MacroPoint or the client's tracking tool, keep ETAs current in the TMS, and tell the broker or customer about a delay before they have to ask
• Watch hours of service, ELD logs and appointment windows so a driver never runs out of clock at a closed dock, and plan breaks, resets and fuel stops into the trip
• Work breakdowns, late pickups, reschedules, refused loads, lumper requests and detention as they happen, record times and reasons, and get every extra charge approved in writing
• Collect BOLs, PODs, lumper receipts and scale tickets as soon as a load delivers, build the invoice, and send the paperwork to billing or the factoring company
• For clients that dispatch for owner operators, keep each truck's loads and gross straight so the dispatch fee invoice and the driver's settlement match the rate confirmations
• Keep the TMS clean: carrier, broker and customer setup, load status, rates, notes and documents attached to the right load
• Send the owner or dispatch manager an end of shift handoff on loads booked, trucks still uncovered for the next day, open issues and anything that needs a decision

What you bring

• 2 or more years dispatching, booking loads, or running track and trace for US trucking companies, owner operators, freight brokers or 3PLs, on US hours
• Dispatch sales alone, cold calling owner operators to sign them up, doesn't count for this role, and neither does local logistics or courier dispatch in Pakistan; freelance dispatch for US owner operators counts when a carrier or broker can confirm it
• Hands-on with DAT or Truckstop (ideally both), confident in at least one TMS such as McLeod, TMW, Rose Rocket, AscendTMS or Aljex, and used to an ELD or tracking platform such as Samsara, Motive (formerly KeepTruckin), MacroPoint or project44
• Working knowledge of FMCSA hours of service rules, ELD logs, MC and DOT numbers and how to check a carrier's or broker's authority on FMCSA SAFER, plus dry van, reefer, flatbed, step deck or power only operations
• Fluent in US freight vocabulary and paperwork: rate per mile, deadhead, lanes, backhauls, detention, layover, TONU, lumper, accessorials, appointment against first come first served, rate confirmations, carrier packets, factoring and notices of assignment
• Quick with the numbers behind a load, such as rate per mile with deadhead and miles from PC*MILER or Google Maps; strong with Google Workspace or Microsoft Office, and quick to learn a new dispatch system
• Careful with the client's freight data: you keep rates, lanes, broker and customer lists and drivers' personal details inside the client's systems and never share a load or a contact outside the client, and you'll sign a confidentiality agreement, pass a background check and show a photo ID and proof of your US truck dispatch experience, such as experience letters or payslips
• Clear, neutral spoken English for calls with US drivers and brokers, which matters more than any accent, and clear written English for emails, load notes and broker setups
• Able to work the client's US dispatch hours, which start early: a shift that starts between 3pm and 9pm Pakistan time depending on the client's US time zone and the time of year, and to hold that schedule long term
• Education: any bachelor's degree preferred, not required; relevant dispatch or freight experience matters more

Work setup

• Your own Windows 10 or 11 computer with a Core i5 or Ryzen 5 and 8 GB of RAM or more that runs the client's tools, plus two monitors, a webcam and a noise canceling headset
• Broadband or fiber of at least 25 Mbps with a mobile data backup
• A UPS or generator so load shedding doesn't end your shift
• A quiet, private workspace where calls with drivers and brokers can't be overheard and load details can't be seen
• Tell us your city and province when you apply; we hire across regions, so one outage doesn't hit everyone at once

You'll do well here if

Questions applicants ask

Is this job work from home?

Yes. Remote, work from home, anywhere in Pakistan, no night commute.

How much does it pay?

PKR 100,000 to 150,000 a month (about PKR 595 to 893 an hour). About USD 360 to 540 a month at today's exchange rate. The rate already covers night hours. Pay is in Pakistani rupees (PKR).

What are the working hours?

Monday to Friday on the client's US dispatch hours, which usually start between 6am and 8am in the client's time zone (an afternoon or evening start in Pakistan); weekends off unless the client needs a weekend or on-call rotation, which you'll know before you start.

When would I start?

Hiring now.

How do I apply?

Use the form on this page: your resume, a few questions about this role, your expected pay and a short voice introduction you record on the page. A person reads every application.

Does Neon Link charge a fee to apply?

No. Neon Link never charges a fee to apply, test, train or start, and only contacts applicants from neonlink.ai email addresses.